Delivery & Return Policy
We provide free delivery on eligible orders over ৳20,000 within Bangladesh. Customers may select a preferred delivery schedule at an additional cost. Returns are simple and transparent.
Delivery Options Overview
We offer reliable and flexible delivery services across Bangladesh to make your shopping experience easy and convenient.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Call
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Small/Large items
|
Delivery Policy |
|
|---|---|
|
Item will be delivered within: |
3 Days |
|
Delivery Charge: |
৳150 |
|
Delivery charge will increase when product gets 2KG+ weight: |
৳150+ |
Return, Refund & Cancellation Policy
This policy applies to all online and offline purchases from inteax, unless otherwise specified.
Conditions for Return
Customers can return products under the following conditions:
1. Unopened Stickers & Seals
- All product stickers, seals, and markings must be intact and unopened.
- All included accessories, manuals, documents, and related items must be returned along with the product.
Timeframe:
Products must be sent to any inteax branch within 24 hours of delivery.
2. Faulty Products
- Faulty products must be returned with the original packaging, including all accessories, manuals, and documentation.
Timeframe:
Products must be sent to any inteax branch within 3 days of delivery.
Default on Timeframe
if the above timeframes are exceeded, returns, exchanges, or refunds will not be accepted.
incompatibility
Products that are faultless but incompatible with other devices or setups cannot be returned or exchanged.
How to initiate a Return
Customers must either:
- Obtain the PRN number from their order, or
- Contact inteax via the following channels:
Phone: [inteax Hotline Number]
Email: support@inteax.com
Facebook Messenger: [inteax Facebook link]
WhatsApp: [inteax WhatsApp number]
inspection
All returned products will be inspected upon receipt by inteax.
Return or Refund
- if all return conditions are met, customers will receive a replacement product.
- if replacement is not possible, a refund will be processed within 7 business days from the return date.
- Refunds will be credited to the original payment method, though inteax may choose alternative refund methods.
- The order will then be considered cancelled.
Order Cancellation
- Customers can cancel orders via the website before confirmation call or SMS.
- Orders can also be canceled before delivery by calling [inteax Hotline Number].
in-Store Purchases
- Customers buying products in-store must check the product in front of the seller.
- Any issues arising after leaving the store cannot be returned or exchanged, though warranty services may apply.
Online Orders – Special Conditions
- Any manufacturing defects must be reported within 24 hours via the hotline.
- Products cannot be returned if the packaging is damaged or scratched.
- if the delivery box seems incorrect, do not open or damage the box, as doing so will void the return eligibility.
Replacement of Faulty Products
- Customers must visit any inteax branch for inspection by our specialists.
- Replacement via delivery service is possible with the following charges:
- inside Dhaka: ৳200 replacement fee
- Outside Dhaka: Courier charges applicable
Non-Returnable Products
- Software or software licenses
- Fully functional products that customers choose not to use
- Products incompatible with customer setup
Refund information
- Refunds may take 3–10 business days, and online purchases may require additional time.
- Mobile financial services / online gateway / POS payments may incur transaction charges.
- Customers must inspect courier-delivered products; damages after acceptance are the customer’s responsibility.
Any cashback received at the time of payment will be deducted from the refund amount.
FAQs
A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.
It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.
If that's what you think how bout the other way around? How can you evaluate content without design? No typography, no colors, no layout, no styles, all those things that convey the important signals that go beyond the mere textual, hierarchies of information, weight, emphasis, oblique stresses, priorities, all those subtle cues that also have visual and emotional appeal to the reader. Rigid proponents of content strategy may shun the use of dummy copy but then designers might want to ask them to provide style sheets with the copy decks they supply that are in tune with the design direction they require.
A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.
It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.
If that's what you think how bout the other way around? How can you evaluate content without design? No typography, no colors, no layout, no styles, all those things that convey the important signals that go beyond the mere textual, hierarchies of information, weight, emphasis, oblique stresses, priorities, all those subtle cues that also have visual and emotional appeal to the reader. Rigid proponents of content strategy may shun the use of dummy copy but then designers might want to ask them to provide style sheets with the copy decks they supply that are in tune with the design direction they require.
A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.
It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.
